QpiAI Explorer Refund Policy

1. Eligibility for Refunds

Refunds shall be available solely in the circumstances expressly set out in this Policy and strictly in accordance with the refund schedule and timelines specified in Clause 2 below. To be eligible for a refund, all of the following conditions must be satisfied:

1. a. A valid refund request must be submitted within the applicable time period prescribed under Clause 2;
2. b. The learner’s course progress must not exceed the maximum permissible threshold applicable to the relevant refund tier under Clause 2; and
3. c. Refund eligibility shall be assessed based on whichever criterion is more restrictive between: (i) the number of days elapsed from the date of enrolment; and (ii) the percentage of course content accessed or completed by the learner. Refunds shall be limited exclusively to the circumstances set out in this Policy. Under no other circumstances shall any refund be granted, processed, or entertained, unless QPiAI, at its sole discretion, expressly agrees otherwise in writing based on substantial cause supported by adequate documentary evidence and exceptional circumstances.

2. REFUND SCHEDULE

Days Since Enrollment Maximum Course Progress Allowed Eligible Refund Percentage (%)

Partial refunds shall be issued only if the request is made within 15 days of purchase, and the candidate has not received a Certificate of Achievement or Statement of Participation (digital or physical) for the course. Refunds shall be governed by the following schedule:

Once access to the course is revoked, the candidate shall lose all access to course content, assessments, and certification (digital or printed), with immediate effect.

Module-Based Courses purchased individually are strictly non-refundable under any circumstances.

3. Refund: Duplicate Payment

In the event of a duplicate payment, the refund shall be processed via the original mode of payment within 7 to 21 working days from the date of intimation by the customer.

All approved and validated refund requests shall be processed within 30 days of approval.

4. Refund Request and Processing

1. a. To request a refund, please submit your application through the following link: https://explorer-dev.qpiai.tech/account/support All refund requests must be submitted through this link within the applicable refund period prescribed under this Policy.Questions about the Refund Policy should be sent to us at [email protected]
2. b. All refund requests must be submitted through QPiAI’s official support channels or through the designated refund feature available on the user dashboard within the applicable refund period specified under Clause 2. Requests submitted through any other mode or outside the prescribed timelines shall not be considered.
3. c. Where a refund request is approved in accordance with this Policy, the eligible refund amount shall be processed within seven (7) to ten (21) working days from the date of approval and credited to the original payment method used for the purchase, subject to the processing timelines of the relevant payment service provider.
4. d. Notwithstanding anything contained in this Policy, refunds shall not be available in respect of: courses purchased during promotional campaigns, sales, special offers, or where any discount, coupon, scholarship, or promotional benefit has been applied; bundled course packages, subscription plans, or combined offerings comprising multiple courses or services; transactions involving the misuse, unauthorized use, or fraudulent use of referral codes, promotional codes, or similar incentives; and repeated, excessive, fraudulent, or abusive refund requests, including conduct that, in QPiAI’s reasonable opinion, constitutes an attempt to circumvent or misuse this Refund Policy.
5. e. QPiAI reserves the right to seek such information or supporting documentation as may be reasonably necessary to assess the validity of a refund request and to reject any request that does not satisfy the requirements of this Policy.

5. Consumer Protection and Legal Compliance

1. a. India: This Policy complies with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.
2. b. European Union & United Kingdom: This Policy is intended to comply with applicable provisions of the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Rights Act 2015. Users in the EU/UK may have a statutory “cooling-off” period of 14 days from the date of purchase unless the digital content/service is accessed or consumed before the expiry of such period, in which case the right to cancel may be forfeited.
3. c. GDPR: For users in the EU/UK, any personal data processed in connection with a refund request will be handled in accordance with our Privacy Policy and the General Data Protection Regulation (EU) 2016/679.
4. d. Other Jurisdictions: Local consumer rights laws shall apply where mandatory, and nothing in this Policy limits rights granted under applicable statutory protections.

6. Additional Conditions

1. a. QpiAI reserves the right to reject any refund request in instances of threats, defamatory statements, inappropriate behaviour, fraud, policy abuse, or misuse of account access.
2. b. All determinations made by QpiAI with respect to refund eligibility and processing shall
3. c. Participation in any QpiAI program, purchase, or subscription constitutes full acceptance of this Policy

7. Amendment of Policy

QpiAI may amend, modify, or terminate this Policy, in whole or in part, at its sole discretion and without prior notice, except where notice is required by applicable law. Continued use of the platform following such amendment shall constitute Your acceptance of the revised Policy.

8. Governing Law and Dispute Resolution

Unless otherwise mandated by applicable consumer protection laws, this Policy shall be governed by and construed in accordance with the laws of India, and shall be subject to the exclusive jurisdiction of the competent courts of Bangalore, Karnataka, India.